Primary Tips:

* Role of Management/Supervisor
* Authority, responsibility and delegation
* Classical and modern theories of management
* Objective setting; performance indicators; Management by Objectives
* Individual, Groups and Team behaviour
* Motivational and Leadership

Secondary Tips:

* Training and Development
* Management of Diversity/Equal Opportunities
* Effective Communication Practices – Counselling
* Recruitment and Selection

from here.

I'm so curios if these tips will be so useful at the exams...

Case is expected from
- Individual and group behavior
- Authority, Risp & Delegation

But I personally beleave in "whole syllabus"

Urmm are these the role of managers by henry fayol ?? Because this time the examiner of 1.3 john ball has set an article on role of manager by hanry fayol... and it has been a pattern in recent years that the topic on article is the most examinable in the immediate next exam session/